LAMCO Gas Co-op Digital Member Portal / Case study
A Clearer Member Experience for LAMCO Gas
A rural gas co-op website brings new-service inquiries, billing and paperless guidance, safety information and member account entry points together for Lamont County households and farms.
The brief in context
Built around the way people actually use it.
Built for LAMCO Gas Co-op, this website gives the member-owned utility a clear online home for households, farms and acreage owners across Lamont County. Visitors can learn about the co-op and gas service, review billing guidance, find safety information and contact the office through straightforward public routes.
A dedicated new-service page invites rural property owners to request a quote. Billing content explains the charges on a statement, online banking and cheque payments, and how to find paperless preferences. Alongside the public website, the project includes a member portal and administrative tools for organizing customer and account information.
Rural households, farms and acreage owners in the LAMCO service area; existing co-op members looking for billing or account guidance; and the local office team handling routine service questions.
01 / Context
The challenge
Members need clear answers about gas service, bill charges, payment choices, account updates and safety. At the same time, prospective customers need a straightforward way to ask whether a rural property can receive service.
02 / Decisions
The approach
AnyWeb organized the public site around the questions members and prospective customers bring to the co-op: new service, billing, FAQs, safety and contact. A rural-property inquiry path sits alongside explanations of bill components, online banking and cheque payments, paperless guidance and pre-authorized payment information. The member portal and administrative tools give customer and account information a structured place beyond the public site.
- 01
Common member tasks are easy to spot
The home page surfaces account updates, gas-leak reporting and utility-locate requests, with direct routes to billing, FAQs and office contact information.
- 02
Bills explained in plain language
The billing page describes the energy charge, cost of gas, fixed monthly charge and reserve system charge, giving members context for the line items on a statement.
- 03
Clear payment and paperless guidance
The public billing guidance explains online banking and cheque options and points members to account preferences for paperless billing. Credit/debit card payments are marked as coming soon, not available.
- 04
New-service inquiries have a dedicated path
A rural-property service page introduces the co-op and provides a quote-request form for prospective members to share contact and property details.
- 05
Safety guidance stays actionable
The public safety page gives step-by-step gas-leak instructions and directs people to the 24/7 emergency line; locate requests are routed to Utility Safety Partners.
- 06
Member and staff information work together
A member portal and administrative tools organize customer and account information alongside the public site's sign-in and account-update entry points.
A closer look
Inside the experience
Select any screen to see it at full size. Each image is shown uncropped.
03 / Outcome
What the build makes possible
LAMCO members have one public resource for understanding gas charges, finding payment and paperless guidance, and locating safety or utility-locate information. Prospective rural customers can start with a dedicated quote inquiry, while account entry points and the member portal and staff tools support the broader member-service scope.
In the build
Project deliverables
- Public-facing website for a member-owned rural gas co-op.
- New-service information and quote inquiry path for rural properties.
- Plain-language bill breakdown and public payment instructions.
- Paperless billing preference guidance and pre-authorized payment setup information.
- Member sign-in, account-creation and contact-update entry points.
- FAQ, emergency safety and utility-locate information.
- Member portal and administrative tools for structured customer and account information.
Technology & platform
- React
- Customer Portal
- Admin Dashboard
- Paperless Billing
Why it matters
What this means for the business.
01
Clearer task routing
Named routes for service, billing, account updates and safety help members start with the information that matches their need.
02
More context around billing
Explaining charges and available payment methods gives members a shared reference for reviewing a bill or deciding when to contact the office.
03
Member choice and organized information
Account and paperless directions show members where to find guidance on communication preferences, while staff tools structure customer and account information.
The transferable idea
What another business can take from this
A rural co-op’s online experience should serve prospective members, existing households and the team behind the service. This LAMCO build connects new-service inquiries and everyday member guidance with the portal and staff tools that organize customer and account information.
Public references
Explore the public pages behind this build. Screenshots show the sites at the time of research; seasonal schedules, inventory and pricing can change.
- LAMCO Gas Co-op home page
- About LAMCO and its member-owned service area
- Billing, payment and paperless guidance
- Frequently asked questions
- New gas service and quote inquiries
- Public sign-in and account creation entry
- Pre-authorized payment information
- Gas safety and utility-locate instructions
- Federation of Alberta Gas Co-ops member directory
Built around your business
Your business has its own way of working.
Tell us where a generic website gets in the way. We can map a purpose-built shopping, member-service or ticketing experience around the people who use it.